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Privacy Policy

At ZeroPoint Driving School, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, register for lessons, or interact with our services.

1. Information We Collect

We collect the following types of personal information when you register for our services or visit our website:

• Personal Identifiable Information: Name, address, phone number, email address, date of birth, and driver’s license details.

• Payment Information: Credit/debit card details, billing address (processed securely via third-party payment gateways such as Square or Wix Payments).

• Usage Data: IP address, browser type, and website interaction data through cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process registrations and manage driving lessons.

• To schedule, confirm, or modify lesson appointments.

• To process payments and issue receipts.

• To provide customer service and respond to inquiries.

• To improve our services and website experience.

• To comply with legal and regulatory requirements.

3. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. You may adjust your browser settings to disable cookies, but this may affect website functionality.

4. Data Security

We take appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through encrypted SSL technology.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information with:

• Government agencies (e.g., Ministry of Transportation) if required by law.

• Payment processors and scheduling platforms to facilitate services.

• Third-party service providers who assist with our operations.

6. Your Rights & Choices

You have the right to:

• Request access to your personal information.

• Request correction or deletion of your data.

• Opt-out of promotional communications.

For any privacy-related inquiries, please contact us at: info@zeropointda.ca

Terms and Conditions

1. Course Structure

• The Full Driving Course consists of 20 hours of online BDE course, 10 hours of online homework, and 10 hours of in-car training. These are the minimum requirements for BDE certification.

2. Payment & Refund Policy

• Course fees are as advertised and may vary due to promotions or discounts.

• Full payment or an initial deposit of $150 is required to start the course. Remaining payments must be made on schedule.

• If a student withdraws within a month from the date of registration, a refund will be issued minus the cost of the online course (current price) and a $35 administrative fee.

• No refunds will be issued after 30 days or if the course is not completed within 8 months.

3. Lesson Cancellations & No-Shows

• In-car lessons must be canceled at least 24 hours in advance; otherwise, a $40 late cancellation fee applies.

• No-shows will result in a loss of booked lesson hours.

• ZeroPoint reserves the right to cancel in-car lessons due to weather conditions, vehicle issues, or test center delays.

4. Use of Training Vehicles

• Students must carry a valid learner’s license and wear corrective lenses (if required) for all lessons.

• The packages that provide an instructor’s car for the road test only cover tests at the local test center. If a student chooses to take the test at a different test center, an extra travel fee will apply.

5. Insurance Discount Certificate

• To qualify for an insurance discount certificate, students must:

  • Complete all required online and in-car lessons within 8 months.

  • Pass the in-car evaluation.

  • Collect their certificate within two weeks of course completion.

  • The certificate will not be issued if requirements are not met.

6. Student Conduct & Responsibilities

• Students must behave respectfully and follow all instructor guidance.

• Students may not drive under the influence of drugs or alcohol.

• Students are responsible for bringing their learner’s license, corrective lenses (if applicable), and any required documents for lessons and road tests.

• Maximum daily driving time is 120 minutes.

• If a student fails to complete all requirements within 8 months, they may have to retake or pay additional fees to complete their certification.

7. Road Test Booking & Cancellations

• Students are responsible for booking and canceling their own road test with the Ministry of Transportation (MTO), with confirmation of date and time with the instructor for his availability before booking. In case of having the packages that provide an instructor's car for the road test, the instructor may book it on your behalf so it matches his availability on the specific date and time of the road test. In case of having the packages that provide an instructor's car for the road test, the instructor may book it on your behalf so it matches his availability on the specific date and time of the road test.

• If a student is unable to attend a scheduled road test, they must cancel it directly with the MTO to avoid penalties.

8. Agreement with the School

• Students acknowledge that their contract is with the school, not an individual instructor.

• Payments, and disputes must be handled directly through the school.

• Any instructor-related concerns should be reported to ZeroPoint management.

9. Complaints & Disputes

• Any complaints must be submitted in writing within 7 days of the incident.

• Disputes will be handled internally by ZeroPoint’s management.

10. Liability Disclaimer

• ZeroPoint Driving School is not liable for personal injuries, traffic violations, accidents, or any damages occurring during or after lessons.

• The student is fully responsible for any traffic tickets, accidents, or violations incurred during training sessions.

• The school is not responsible for delays caused by external factors such as weather, vehicle breakdowns, test center delays, or government processing times.

• ZeroPoint reserves the right to refuse or terminate service to any student who fails to comply with school policies.

11. Agreement to Terms

By enrolling in ZeroPoint Driving School, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For any inquiries, please contact us at info@zeropointda.ca or by phone at : 6477741786